Refund policy

All Prentiss Collection items are made to order just for you, so we're not able to accept returns for a change of mind or an incorrect size selection. Please check the size chart on each product page before ordering.

 

If your order arrives damaged, misprinted, or different from what you ordered, contact us at prentisscollection@gmail.com within 30 days of delivery with a photo of the issue, and we'll send a free replacement or a refund.

 

If a package is confirmed lost in transit, contact us and we'll work with you on a replacement or refund.